Serving the Iron Range and northeastern Minnesota

Customer Survey Form

All grant applicants are kindly requested to evaluate our service. Please help us serve you and others better by completing our Customer Satisfaction Survey. Answering these questions should only take a few minutes. Your participation is completely voluntary and will help us evaluate our service and programs. Your response and identity will remain confidential.
Select the radio button to indicate your satisfaction

	Very Good	Good	Fair	Poor	Very Poor	N/A
Staff and Coordination
Staff answered my application questions.
Staff explained and communicated relevant criteria, procedures and policies.
Staff members were responsive to my inquiries.
Staff provided clear expectations regarding the grant review and approval process.
	Very Good	Good	Fair	Poor	Very Poor	N/A
Technical Assistance
Staff explained and communicated other financial and technical resources appropriate for my project.
Email notices on federal, state, and local financing and technical assistance are useful to me.
	Very Good	Good	Fair	Poor	Very Poor	N/A
Application Process
Agency staff understood my project and clearly articulated how my project could fit into one or more of the agency's grants programs.
When I contacted staff, I received a prompt response or I was told when I could expect a response.
As I prepared to submit my application, staff provided guidance and suggestions.
I had adequate time to prepare my grant proposal.
Evaluation criteria and eligibility requirements were clear and understandable.
I was notified when my application was received.
I was notified when my application was approved or denied for funding.
	Very Good	Good	Fair	Poor	Very Poor	N/A
Online Resources: If you utilized our Web site for your application, please complete the following questions.
Web site navigation: Ease of finding grant program materials and information online.
Clarity of information: The information was clear and my initial questions were answered.
Staff responsiveness to electronic communications originating from the Web site.
Links to other grantors, funding sources or technical assistance resources.
	Very Good	Good	Fair	Poor	Very Poor	N/A
Please answer the following questions by selecting Yes or No.
Would you prefer to use an online grant application in the future?	Yes	No
Would you find a financial and technical assistance workshop helpful?	Yes	No
Have you used IRR's Application Fund Program?	Yes	No
Is this grant program valuable to you?	Yes	No
Other comments, observations or suggestions.
Please enter the verification key in the verify box to submit this form.